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Steps
1. Try using a different CD or DVD.
2. Enter the System Setup and ensure that the integrated SATA controller and the drive's SATA port are
enabled.
3. Run the appropriate diagnostic test.
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. If installed, remove the front bezel.
6. Remove the system cover.
7. Ensure that the interface cable is securely connected to the optical drive and to the controller.
8. Ensure that a power cable is properly connected to the drive.
9. Install the system cover.
Next steps
If the problem is not resolved, see Getting Help.
Troubleshooting a tape backup unit
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
Steps
1. Use a different tape cartridge.
2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See
your tape drive documentation for more information about device drivers.
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Ensure that the interface cable of the tape drive is connected to the external port on the controller
card.
5. Perform the following steps to ensure that the controller card is properly installed:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
b. Remove the system cover.
c. Reseat the controller card in the expansion card slot.
d. Install the system cover.
e. Turn on the system and attached peripherals.
6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Next steps
If you cannot resolve the problem, see Getting Help.
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