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16 Contents
Downloading Physical Disk Firmware . . . . . . . . 253
Downloading MD1200 Series Expansion
Module EMM Firmware
. . . . . . . . . . . . . . . . 255
Self-Monitoring Analysis and Reporting
Technology (SMART)
. . . . . . . . . . . . . . . . . . 256
Media Errors and Unreadable Sectors
. . . . . . . . 257
17 Management: Firmware Inventory . . . . 259
Viewing the Firmware Inventory . . . . . . . . . . . 259
18 Management: System Interfaces. . . . . . 261
Microsoft Services. . . . . . . . . . . . . . . . . . . 261
Virtual Disk Service
. . . . . . . . . . . . . . . . 261
Volume Shadow-Copy Service . . . . . . . . . . 261
19 Troubleshooting: Your Storage
Array Software . . . . . . . . . . . . . . . . . . . 263
Start–Up Routine . . . . . . . . . . . . . . . . . . . . 263
Device Health Conditions
. . . . . . . . . . . . . . . 263
Storage Array Support Data . . . . . . . . . . . . . . 266
Automatically Collect the Support Bundle Data
. . . 267
Collecting the Physical Disk Data
. . . . . . . . . . . 268
Event Log
. . . . . . . . . . . . . . . . . . . . . . . . 269
Recovery Guru
. . . . . . . . . . . . . . . . . . . . . 270
book.book Page 16 Wednesday, June 8, 2011 5:01 PM