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Appendix 123
Returning Items for Warranty Repair
or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call, see "Contacting Dell" on page 124.
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is
for credit.
4 Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at Dell’s receiving dock and returned to you.
1H018bk3.book Page 123 Monday, October 14, 2002 2:26 PM