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6 Contents
If you cannot eject the CD, CD-RW, or DVD drive tray . . . . . 85
If you hear an unfamiliar scraping or grinding sound . . . . . . 85
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . . 86
If you have problems with a hard drive . . . . . . . . . . . . . 86
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . 86
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 87
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 87
General Program Problems
. . . . . . . . . . . . . . . . . . . . 89
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 89
A program stops responding . . . . . . . . . . . . . . . . . . 89
A solid blue screen appears . . . . . . . . . . . . . . . . . . 89
Error messages appear
. . . . . . . . . . . . . . . . . . . . . 89
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 90
Resolving Other Technical Problems . . . . . . . . . . . . . . . 90
If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . 90
If You Drop or Damage Your Computer
. . . . . . . . . . . . . . 91
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . 92
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . 92
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . 93
Manually Reinstalling Drivers for Windows XP . . . . . . . . . 94
Resolving Software and Hardware Incompatibilities
. . . . . . . 95
Using Microsoft
®
Windows
®
XP System Restore . . . . . . . . . 96
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . . 97
Restoring the Computer to an Earlier Operating State
. . . . . 98
Undoing the Last System Restore . . . . . . . . . . . . . . . 99
1H018bk3.book Page 6 Monday, October 14, 2002 2:26 PM