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Cisco BBSM Hotspot 1.0 User Guide
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Chapter 2 Setting Up BBSM Hotspot
Running the Setup Wizard
Figure 2-7 BBSM Hotspot Setup Wizard, Testing Internet Connectivity Window
Step 10
Click Next. The Test Failure window appears (Figure 2-8) and provides you with options. Note the
following reasons that the test may have failed and the options for correcting errors:
• Failure to communicate with the default gateway IP address:
–
Verify the physical connection from BBSM Hotspot to the router.
–
Make sure that a cross-over cable has been used.
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Verify that the link status light is on for both the internal connection of the router and the BBSM
Hotspot external NIC.
–
Verify that the router IP address was configured correctly. You may need to contact your ISP so
they can verify this setting.
• Failure to communicate with the DNS server IP address:
–
Verify the physical connection from the router to the Internet.
–
Verify that the link status light is on for the external connection of the router.
–
Verify that the ISP provided the correct DNS address and that it was entered correctly.
–
Contact the ISP to verify this address.
• Failure to resolve the DNS name: www.yahoo.com—Contact the ISP to verify that the DNS is
operational.
The following are the options available to you from the Test Failure window:
–
Check your physical connections. Then click Back to rerun the test.
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After the question asking if you want to change your IP addresses, click Yes . Then click Next
to continue. You are returned to the Enter External and Internal IP Addresses window where you
can enter new IP addresses. Then continue with the setup.