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Dialogic
®
4000 Media Gateway Series Integration Note
65
Test
Number
Call Scenario Description Notes
Inbound call scenarios
1 Direct call from TDM station set to
Microsoft
®
OCS client.
2 Direct call from Microsoft
®
OCS client to
TDM station set.
10. Troubleshooting
10.1 Important Debugging Tools
• Ethereal/Wireshark: Can be used to view and analyze the network captures provided by the Dialogic
gateway diagnostic firmware.
• Adobe Audition: Can be used to review and analyze the audio extracted from the network captures to
troubleshoot any audio related issues.
• Dialogic
®
Diva
®
Diagnostics tool: Used to review and analyze all SIP and ISDN traffic that relates to
calls going into and leaving the Dialogic
®
4000 Media Gateway.
10.2 Using the Dialogic
®
Diva
®
Diagnostics Tool
Before using the Dialogic
®
Diva
®
Diagnostics tool, you would need to enable it by setting the Dialogic
®
Diva
®
SIPcontrol™ Software debug. To do so, open the Diva SIPcontrol software web interface, click the link System
Settings, and set Debug Level to Extended. Click the Save button for the changes to take effect.
Now, you can start the Diva Diagnostics tool. To do so, click:
Start > Programs > Dialogic Diva > Diagnostics.