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Chapter 3: Troubleshooting
34
You see an “Unable to locate host” message
and are unable to browse the Internet
• This problem can occur when you have
typed a URL (Web address) incorrectly,
you have lost your Internet connection,
or your ISP is having technical difficulties.
• Double-check the URL or try a different
URL. If the error message still appears,
disconnect from the ISP connection and
close your browser, then reconnect and
open the browser. If you still get the
error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in
your residence or at your local telephone
service
• The condition of the Internet computers
to which you connect and the number of
users accessing those computers
• The complexity of graphics and
multimedia on Web pages
• Having multiple Web browsers open,
performing multiple downloads, and
having multiple programs open on your
computer
People are sending you e-mail messages, but
you have not received any mail
• Click the receive button in your e-mail
program.
• Make sure that your account with your
Internet service provider (ISP) is set up
correctly. Contact your ISP for technical
support.