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The modem is not recognized by your
computer
• Make sure that the line connected to the
modem is working and plugged into the
appropriate port on your computer. See
your setup poster to make sure that the
connections have been made correctly.
• If the modem shares the telephone line
with another device, make sure that the
telephone line is not in use (for example,
someone is on the telephone, or another
modem is in use).
• Use the modem cable that came with
your computer. Some telephone cables
do not meet cable standards and may
cause problems with the connection.
• Shut down and restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click Start, then click Control Panel.
The
Control Panel
window opens. If
your Control Panel is in Category
View, click Printers and Other
Hardware.
3 Click the Phone and Modem Options
icon, then click the Modems tab.
4 Click your modem, then click
Properties. The
Modem Properties
dialog box opens.
5 Click the Diagnostic tab, then click
Query Modem. If information about
the modem appears, the modem
passed diagnostics. If no modem
information is available, a white
screen appears with no data, or if you
get an error such as
port already
open
or
the modem has failed to
respond
, the modem did not pass
diagnostics.
Help
For more information about modem troubleshooting,
click Start, then click Help and Support. Type modem
troubleshooting in the Search box, then press ENTER.