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An audio CD does not produce sound
• Make sure that the disc label is facing up,
then try again.
• Some music CDs have copy protection
software. You may not be able to play
these CDs on your computer.
• Make sure that the volume controls are
turned up.
• Make sure that the mute controls are
turned off.
• Make sure that the speaker cables are
connected correctly and securely.
• Shut down and restart your computer.
• Clean the disc.
• Reinstall the audio device drivers.
A DVD movie will not play
• Make sure that you have a DVD drive.
• Make sure that the disc label is facing up,
then try again.
• Try a different disc. Occasionally discs are
flawed or become scratched and cannot
be read by the DVD drive.
• Shut down and restart your computer.
• Clean the disc.
• Reinstall the device driver.
• Make sure that the DVD program has
been installed on your computer.
• DVDs and DVD drives contain
regional
codes
that help control DVD title exports
and help reduce illegal disc distribution.
To be able to play a DVD, the disc’s
regional code and your DVD drive’s
regional code must match.
The regional code on your DVD drive is
determined by your computer’s delivery
address. The regional code for the United
States and Canada is 1. The regional code
for Mexico is 4. Your DVD drive’s regional
code must match the regional code for
the disc. The regional code for the disc is
on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s
regional code and your DVD drive’s
regional code may not match.