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Chapter 3: Troubleshooting
36
You see a “Not enough memory” error
message
• Close all programs, then restart your
computer.
Memory card reader
Drive letters for the memory card slots do not
appear in the My Computer window
• Reboot your computer.
Modem (cable or DSL)
• See the documentation that came with
your modem for additional
troubleshooting information.
Modem (dial-up)
See also “Internet” on page 33.
Your modem does not dial or does not connect
• Make sure that the modem cable is
plugged into the modem jack and not
the Ethernet network jack. See your
setup poster to make sure that the
connections have been made correctly.
• Make sure that your computer is
connected to the telephone line and the
telephone line has a dial tone.
• Make sure that the modem cable is less
than 6 feet (1.8 meters) long.
• Remove any line splitters or surge
protectors from your telephone line,
then check for a dial tone by plugging a
working telephone into the telephone
wall jack.
• If you have additional telephone services
such as call waiting, call messaging, or
voice mail, make sure that all messages
are cleared and call waiting is disabled
before using the modem. Contact your
telephone service to get the correct code
to temporarily disable the service. Also
make sure that the modem dialing
properties are set correctly.