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Chapter 3: Troubleshooting
38
• Try another telephone line (either a
different telephone number in your
house or a telephone line at a different
location). If you can connect on this line,
call your telephone service.
• Try connecting with the modem at a
lower connection speed. If reducing the
connect speed lets you connect, call your
telephone service. The telephone line
may be too noisy.
You cannot connect to the Internet
• The ISP may be having technical
difficulties. Contact your ISP for technical
support.
• See if the modem works with a different
communications program. The problem
may be with just one program.
• Review the troubleshooting information
under “Internet” on page 33.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data
transfer rates over public telephone lines to
53K. Other factors, such as line noise,
telephone service provider equipment, or ISP
limitations, may lower the speed even further.
If your computer has a v.90 modem, the speed
at which you can upload (send) data is limited
to 33.6K. If your computer has a v.92 modem,
the speed at which you can upload data is
limited to 48K. Your ISP may not support 48K
uploads.
Your fax communications program only sends
and receives faxes at 14,400 bps when you
have a 56K modem
• Current fax technology only supports a
maximum send and receive rate of
14,400 bps.