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Enterasys X-Pedition 8000/8600 Getting Started Guide 125
Appendix C
Technical Support
Getting Help
For additional support related to the Common CLI syntax or this document, contact Enterasys
Networks using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
World Wide Web http://www.enterasys.com/
Phone (603) 332-9400
Internet mail support@enterasys.com
FTP ftp://ftp.enterasys.com
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Password your email address
To send comments or suggestions concerning this document, contact the Technical
Writing Department via the following email address: TechWriting@enterasys.com
Please include the document Part Number in the email message.