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Solving Problems
53
Macintosh OS X
1. Open the
Applications
folder, then the
Utilities
folder.
2. Select
Print Center
, select
SP820 Series
, and click the
Delete
button.
3. Restart your Macintosh, then see page 55 to reinstall your software.
Where To Get Help
If you need help with your printer, Film Factory, or the P.I.M. Plug-in for Adobe
Photoshop, see the contact information below. See the information on page 54 if you
need help with the other photo software that came on your printer CD-ROM.
EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:
To speak to a technical support representative, dial:
■
U.S.: (562) 276-7282, 6 AM to 8 PM, Pacific Standard Time, Monday through
Friday and 7 AM to 4 PM, Saturday.
■
Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Standard Time, Monday through
Friday.
Toll or long distance charges may apply.
Service Access
World Wide
Web
From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call (800) 922-8911. Your EPSON SoundAdvice
Express Code is 70360. Use this code to quickly select the EPSON
Stylus Photo 820 in SoundAdvice.
SM