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Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
Note: With Mac OS X 10.6 or 10.7, in addition to scanning with Image Capture, you can download and
install EPSON Scan scanning software. EPSON Scan provides additional image adjustment and
photo correction features for enhancing scanned images, and provides an interface for TWAIN-
compliant OCR scanning software, such as ABBYY FineReader. To download EPSON Scan, visit
Epson's driver download site (U.S. downloads or Canadian downloads).
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Cannot Start EPSON Scan
If you cannot start EPSON Scan, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure EPSON Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart EPSON Scan.
• Make sure you do not have multiple versions of EPSON Scan installed. If you do, uninstall both
versions and install one version.
• If you upgraded your operating system but did not reinstall EPSON Scan, try reinstalling it.
Note: With Mac OS X 10.6 or 10.7, in addition to scanning with Image Capture, you can download and
install EPSON Scan scanning software. EPSON Scan provides additional image adjustment and photo
correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR
scanning software, such as ABBYY FineReader. To download EPSON Scan, visit Epson's driver
download site (U.S. downloads or Canadian downloads).
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