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5.3 TROUBLESHOOTING
This section describes troubleshooting abnormal operations and print quality problems.
5.3.1 Troubleshooting of Abnormal Operations
This section describes how to detect malfunctions, and determine their cause, and it suggests what actions to
take for various types of malfunctions. Each paragraph refers you to a detailed troubleshooting table.
Table 5-2. Symptoms and Reference Tables
Symptom Printer Condition
Reference
Table
The printer does not operate at all.
The heater lamp in fusing unit does not come on,
and so neither LED light is on.
5-3
“Status not available” or “Check
printer / cable” is displayed.
“Status not available” or “Check printer / cable”
is displayed by the printer driver interface.
5-4
“Clear paper jam” is displayed.
“Clear paper jam” is displayed by the printer
driver interface during power on.
5-5
“Clear paper jam” is displayed by the printer
driver interface during printing.
5-6
“Check Toner & Cover” is
displayed.
“Check Toner & Cover” is displayed by the
printer driver interface.
5-7
“Service Call” is displayed.
A fusing unit error is detected.
(Refer to Section 5.2)
5-8
A fan motor error is detected.
(Refer to Section 5.2)
5-9
A scanner motor error is detected.
(Refer to Section 5.2)
5-10
A laser light error is detected.
(Refer to Section 5.2)
5-11
EPL-5500W Service Manual Troubleshooting
Rev. A 5-3