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68 Solving Problems
Your printout is faint or has gaps.
■ The print head nozzles may need cleaning;
see page 49 for instructions.
■ The ink cartridges may be old or low on ink.
To replace an ink cartridge, see page 51.
■ Make sure the paper Type (Windows) Media
Type (Macintosh) setting matches the paper
you loaded; see page 22 for guidelines.
■ Make sure your paper isn’t damaged, old, dirty, or loaded face down. If it is,
reload a new stack of paper with the printable side up; it is usually brighter or
whiter than the other side.
Your printout is grainy.
■ Try using a higher quality paper.
■ Select a higher print quality setting. See page 23 (Windows) or page 25
(Macintosh) for instructions.
■ Run the Print Head Alignment utility. See page 49 for instructions.
■ You may need to increase the image resolution or print it in a smaller size; see
your software documentation.
You see wrong or missing colors.
■ Make sure Black ink only (Windows) is off or Color ink is selected
(Macintosh) even when printing black and white photographs.
■ Clean the print head; see page 49 for instructions.
■ The ink cartridges may be old or low on ink; see page 51.
■ Try turning off PhotoEnhance.
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Also check if you’re using a special effect that
alters image colors, like Sepia.
■ Tr y cha ngi ng t he Gamma setting; see page 23 (Windows) or page 25
(Macintosh).
■ Your printed colors can never exactly match your on-screen colors. However,
you can use a color management system to get as close as possible. You can
also use your printer’s color management features. See page 23 (Windows) or
page 25 (Macintosh).
■ Colors will change slightly after drying. Wait for 24 hours and check your
print again to see if the colors look right.