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Problems and Solutions 69
Problems With Paper Feeding
Paper doesn’t eject fully or is wrinkled.
■ If the paper doesn’t eject fully, you may have set the wrong paper size. Press the
) paper button to eject the paper, then select the correct paper size.
■ If it’s wrinkled when it ejects, the paper may be damp or too thin.
Paper doesn’t feed correctly or jams in the printer.
■ Make sure the paper support extension is pulled up.
■ If paper doesn’t feed, remove it from the sheet feeder, reload it against the right
edge, then slide the left edge guide against the paper.
■ If multiple pages feed at once, remove the paper from the sheet feeder, fan the
edges to separate the sheets, and carefully reload it.
■ If paper jams, press the ) paper button to clear the jam. If that doesn’t resolve
the paper jam, open the cover and remove any jammed paper, including small
pieces that may have torn off. Reload the paper and press the ) paper button.
If your paper loads incorrectly or jams frequently:
■ Use new, smooth, high-quality paper, loaded printable side up. Don’t load
paper above the arrow mark on the left edge guide.
■ Place the paper against the right edge and slide the left edge guide against it,
but not too tight.
■ Store paper flat to prevent curling.
CD/DVD Printing Problems
Images and text are not centered on the CD/DVD.
Adjust the Print position as described on page 41.
Ink smears on the CD/DVD or printing is too light.
■ Make sure you’re using ink jet-printable CDs or DVDs.
■ Handle the disc carefully and allow the ink to dry for at least 24 hours before
playing the disc or inserting it in a drive.
■ Adjust the print density as described on page 45.
■ Adjust the brightness or contrast as described on page 36.