Epson GT-15000 Scanner User Manual


 
56 Solving Problems
Diagnosing Scanner Problems
You can diagnose some problems by checking the scanner’s lights, as described in this
section. If you don’t find the answer here, see “Problems and Solutions” on page 57.
Light Scanner Status
Ready light is on or
flashing.
The green Ready light is on when the scanner is ready to scan.
It flashes when scanning is in progress.
Error light is flashing;
Ready light is off.
There’s a problem with your cable connection. Reconnect the
cable to both the scanner and your computer, and then restart
your computer. If this doesn’t work, try using a different cable.
If you have a USB connection, use the USB cable that came
with your scanner. If you have a SCSI connection, always
restart your computer after changing or reconnecting the cable.
Error and Ready
lights are both on.
The scanner has received an incorrect command from your
scanning software. Try scanning again.
Error and Ready
lights are both off.
Make sure your scanner is connected to a working outlet, then
press the . Power button. Restart your computer.
If the green Ready light doesn’t come on, there may be a
problem with the automatic document feeder, or the cover
may be open. Make sure the cover or automatic document
feeder is closed. If you are using the feeder, make sure a
document is loaded, and pages are not jammed.
Error and Ready
lights are both
flashing.
Check that the transportation lock on the back of the scanner is
set to Unlock. If not, unlock the scanner, then turn it off and
back on again. Restart your computer. If this doesn’t solve the
problem, contact Epson as described on page 64.
Error light
Ready light
a Start button
. Power button