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Troubleshooting
4-1
4
Chapter 4
Troubleshooting
Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Power is not being supplied . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
The print is faint or uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Dots are missing in printed characters or graphics. . . . . . . 4-7
Printed characters are not what you expected. . . . . . . . . . . 4-7
The print position is not what you expected . . . . . . . . . . . . 4-8
Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Single sheets do not feed properly. . . . . . . . . . . . . . . . . . . . . 4-9
Continuous paper does not feed properly . . . . . . . . . . . . . . 4-9
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
When you use the cut-sheet feeder,
the paper does not feed properly. . . . . . . . . . . . . . . . . . . . 4-11
Switching between the cut-sheet feeder and
the push tractor does not work properly . . . . . . . . . . . . . 4-12
Using the pull tractor with the push tractor,
continuous paper does not feed properly . . . . . . . . . . . . 4-12