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Troubleshooting
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Dots are missing in printed characters or
graphics
Printed characters are not what you expected
A line of dots is missing in the printout.
The print head is damaged. Stop printing and contact your dealer to
have the print head replaced.
Dots are missing in random positions.
Either there is too much slack in the ribbon or the ribbon has come
loose. Reinstall the ribbon cartridge as described in “Installing or
replacing the ribbon cartridge” on page 1-8.
The typestyles or characters you sent with your software did
not print.
The software may not be properly configured. Check that the software
is correctly configured for your printer. For instructions, see Chapter
3, “Using the Printer Software.”
The font selected on the control panel does not print.
Your software may be overriding your control panel setting. Check the
font setting in your application software.