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Solving Problems | 137
Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the
following solutions:
• For roll paper, try adjusting the paper suction setting. See page 50 for
more information. You can also adjust this setting through your printer
driver.
• For heavy or thick media, follow the instructions on page 38 to load the
media correctly.
• Make sure the paper is not folded, wrinkled, or damp.
• Make sure the printer’s environment falls within the required
temperature and humidity range.
• Make sure the paper is not too thick or too thin. See pages 29 and
148 to 149 for paper specifications.
• Make sure no foreign objects are inside the paper path.
• Make sure the printer isn’t located in a brightly lit area. The paper
sensors may not operate correctly.
• Make sure the Media Type and Source settings in the printer software
are correct.
• Make sure the platen gap setting is correct for the paper or media you’re
printing on. See page 49 for more information.
• If you’re not using Epson media, make sure you use a paper
configuration to adjust for the paper’s thickness and drying time (see
page 50).
• If roll paper is curled tightly, select Starwheel-Roll Curled as the Feed
Roller Type in your paper configuration settings.