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Problem Solver 173
Removing Jammed Media
Follow the steps below to remove jammed media.
1. Open the front cover.
2. Turn off the printer.
If a message is displayed and the printer will not turn off, unplug both power cables.
3. Remove the media holding plates, if installed.
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Caution:
Be careful not to trap your hands or fingers when opening or closing the front cover. Failure
to observe this precaution could result in injury.
Important:
Cease use of the printer if the media holding plates are deformed. Continued use could
damage the pressure rollers or print head.
Contact EPSON Support.