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Solving Problems 43
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.
Printing Problems
■ Make sure your paper is loaded printable side up, short edge first, and against
the right side with the edge guide against it (see page 6 and page 8).
■ Don’t load paper above the arrow mark inside the sheet feeder edge guide.
Load only one sheet of compatible paper using the single sheet guide (see
page 8).
■ Make sure the paper size settings in the printer software are correct for the
paper you loaded.
■ If the I paper is flashing and printing has stopped, make sure the printer
cover is closed. Leaving the printer cover open stops or prevents printing.
Paper Feeding Problems
■ If paper doesn’t feed into the sheet feeder, remove it and flip through the stack
to separate the sheets. Reload paper against the right side and slide the edge
guide against it. Also, do not load too many sheets in the sheet feeder at once
(see page 6) and make sure the printer cover is closed.
■ If paper loaded using the single sheet guide doesn’t feed, make sure you
installed the guide correctly and guided the paper all the way into the printer
(see page 8). Also make sure the printer cover is closed.
■ If roll paper doesn’t feed, cut the end of it straight across and uncurl the end
by rolling it backwards, if necessary. Then reload the paper carefully (see
page 10) and make sure the printer cover is closed.
■ If paper is jammed, try the following, depending on how you’re printing:
Sheet feeder or manual feed slot: Press the
I paper button to eject any
jammed sheets, then open the printer cover and remove any paper jammed
inside. Press the
I paper button again to clear the error, then reload paper.
Roll paper slot: Cut off any printed roll paper or canvas media, then remove
(see page 12) and reload (see page 10) the paper.