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44 Solving Problems
CD/DVD Printing Problems
■ If the CD/DVD tray won’t load or jams in the printer, gently pull out the
CD/DVD tray and press the
I paper button, if it is flashing. Reload the
CD/DVD tray, making sure to insert the tray correctly in the tray guide and
align the arrows (see page 31). Also make sure the printer cover is closed.
■ If your image is not positioned correctly on the disc or does not cover the
printable area correctly, you may need to adjust the printing position using the
Epson Print CD software. See the on-screen Reference Guide for instructions.
■ If ink smears on your disc, make sure you’re printing on ink jet-printable CDs
or DVDs and that the surface of the disc is dry. Handle printed discs carefully
and let them dry for 24 hours before inserting them in a drive. If necessary,
you can adjust the print quality using Epson Print CD software. See the
on-screen Reference Guide for instructions.
Print Quality Problems
■ For the best print quality, use Epson papers (see page 13) and genuine Epson
ink cartridges (see page 37).
■ Load the paper printable side up (usually the whiter, brighter, or glossy side).
■ Make sure your paper isn’t damp or curled.
■ Use a support sheet with special paper (sheet feeder only) or load one sheet at
a time.
■ Make sure the type of paper you loaded matches the paper size and paper type
settings in your printer software (see page 22).
■ Remove sheets from the output tray as they eject. Let your prints dry
separately for at least 12 hours before framing or placing in a protective sheet.
If you need to stack them, place a sheet of plain paper between each print.
■ If you notice light or dark bands across your printouts or they are too faint,
you may need to clean the print head. Run the Auto Nozzle Check and
Cleaning utility to automatically check and clean the print head (see page 34).
■ If you notice jagged vertical lines, run the Print Head Alignment utility to
automatically check and align the print head (see page 35).
■ The ink cartridges may be low on ink. Check your cartridge status (see
page 36) and replace cartridges, if necessary (see page 37).