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102 Technical Support
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Step Task
1
Determine the part number and serial number of the component. To list the numbers for all components
installed in the chassis, use the show hardware command.
2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a
support case by:
• Using the Create Service Request form on the iSupport page (see Contacting the Technical
Assistance Center on page 101).
• Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center
on page 101). Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone
number, and e-mail address.
• A description of the failure, including log messages. This generally includes:
• Output from the show tech-support [non-paged] command (This report is very
long, so the storage buffer in your terminal program should be set high.)
• Output from the
show logging eventlog [unit] command, where unit is the
stack ID of the member unit that experienced the failure (This report is included as
a section in the output of
show tech-support.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used