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134 Fortinet Inc.
Updating registration information Virus and attack definitions updates and registration
6 Select the Serial Number of the FortiGate unit for which to add or change a FortiCare
Support Contract number.
7 Add the new Support Contract number.
8 Select Finish.
The list of FortiGate products that you have registered is displayed. The list now
includes the new support contract information.
Changing your Fortinet support password
To change your Fortinet support password
1 Go to System > Update > Support.
2 Select Support Login.
3 Enter your Fortinet support user name and password.
4 Select Login.
5 Select My Profile.
6 Select Change Password.
7 Enter your current password.
8 Enter and confirm a new password.
An email is sent to your email address confirming that your password has been
changed. Use your current user name and new password the next time you log into
the Fortinet technical support web site.
Changing your contact information or security question
To change your contact information or security question
1 Go to System > Update > Support.
2 Select Support Login.
3 Enter your Fortinet support user name and password.
4 Select Login.
5 Select My Profile.
6 Select Edit Profile.
7 Make the required changes to your contact information.
8 Make the required changes to your security question and answer.
9 Select Update Profile.
Your changes are saved to the Fortinet technical support database. If you changed
your contact information, the changes are displayed.