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User’s Manual 6-11
SOLVING
PROBLEMS
Error Indications
Problem Solutions
Pages have toner stains or If this problem occurs after a paper
smudging jam, print several pages.
Clean the paper path.
Clean the paper guide before the
corona wire.
Clean the corona wire.
If the fuser unit is damaged, contact
your dealer.
Toner insufficiently adheres
to or easily comes off paper
when you are printing thick
or special paper.
Vertical lines appear in solid
black printing, stains appear
in the back of a page, or
paper is wrinkled or curled.
Turn the thick paper mode on
using the control panel .
Check if the thick paper mode is
on by using the control panel; if
the mode is on, turn it off.
Errors refer to a problem or condition which requires you to take action.
The printer shows errors by using the ERROR indicator and the message
display of the control panel. The following table lists the error
indications, explains causes, and suggests solutions.
Message Causes and solutions
BD CYCLE ERROR
Cause: Malfunction in the laser unit
Solution: If the error recurs, consult your
dealer for service.
COMM.ERROR
Cause: Communication error
Solution: Press the
CONT.
button and
select the correct settings of the serial
interface using the control panel setup
mode.
Error Indications