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User’s Manual 1-21
GETTING
STARTED
If Something Goes Wrong
This section briefly discusses the most common problems you might
encounter. For more complete troubleshooting information, see Chapter
6. Chapter 6 also describes all printer error and status indicators.
Problem Remedy
No response by printer Ensure that:
• The printer is turned on and online. The
ONLINE indicator should be lit.
• The cable from the computer to the printer
is properly connected at both ends.
• Your software program has sent the print
data to the printer. Many programs have a
printer control function that shows print
status.
No printout; DATA The printer has received data from the
indicator on computer but has not printed the page. To
print the page, put the printer offline by
pressing
READY
briefly then press
FORM FEED
.
Unreadable printout Possible causes and solutions are:
• A wrong printer driver is selected. Select
the PrintPartner 10V or 14V printer driver
as the document printer.
• The document contains unknown printer
commands. Remove any setup strings or
embedded commands, or print the
document with a Text only or ASCII text
print option.
Printing Your First Document