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Care and Maintenance
Troubleshooting 3
Solutions to some common problems are described in the following sections. If you
are experiencing a problem with your Stylistic 3400 pen tablet that you cannot solve
by taking the actions described, contact your local help desk or your reseller for
further assistance.
System Will Not Resume Operation 3
If the system will not resume operation after system operation has been suspended,
check the following possible causes:
• The battery pack may either be defective, or discharged to the critically low level.
When the battery pack reaches the critically low level, the system is forced into
Suspend-to-RAM mode to avoid a total system power failure. To correct this
problem, either connect an external power supply (such as the AC adapter), or
install a charged battery pack in the pen tablet.
• The system may be at the critical thermal limit. To avoid damage to heat-sensitive
components, the system enters Suspend-to-RAM mode when it gets too hot.
System operation cannot be resumed until the pen tablet cools off to a tolerable
temperature. Move the pen tablet to a cooler location.
Display Screen Is Blank or Difficult to Read 3
If the display screen on your Stylistic 3400 pen tablet appears blank or is unreadable,
confirm that the system is running (the Power icon is displayed continuously on the
Status display), and check the following:
• The system brightness may be set too low, causing the screen to appear too dark.
Use the brightness hotpad to adjust the screen brightness.
• An external monitor may be selected. Tap on the Display Select hotpad to
determine whether the pen tablet display screen is selected.
• The video timeout may have expired. Tap on the display screen to reactivate the
display. Note that this is a normal, power-saving feature.
Cursor Is Not Tracking Pen 3
If the cursor on the screen appears to be misaligned with the pen or is not accurately
tracking the pen, calibrate the pen. See “Calibrating the Pen” in Chapter 2 for details.