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Troubleshooting
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Infrared Data Transfer Is Not Working 3
If you are experiencing problems transferring data over the system’s infrared
interface, note the following:
• Can the IrDA port on the pen tablet “see” the IrDA port on the other device? A
direct line-of-sight path must exist between the IrDA port on the pen tablet and
the IrDA port on the other device.
• The distance between the two devices must not be more than approximately 3 feet
or 1 meter.
• The viewing angle from the IrDA port on the pen tablet must not be more than 15
degrees from a center line between the IrDA port on the pen tablet and the IrDA
port on the other device.
• The device with which you are trying to communicate must be compliant with the
IrDA Standard Revision 1.1 (or 1.0).
Pen Tablet Is Not Responding to the Pen 3
If your pen tablet is not responding to the pen, connect an external keyboard to the
system to see if it responds to keyboard commands. If the system doesn’t respond to
the keyboard, the application or system may have crashed, and it may be necessary
to reset the system.
Audio Volume Too Low 3
If the audio volume on your pen tablet speaker or external headphones is too low,
check the following:
• Ensure that the speaker (or headphone output if using headphones) is enabled. To
do so, tap the Speaker Mute hotpad. The system beeps when the speaker or
headphone output is turned on using the hotpad.
• Ensure that the volume level set with the Volume hotpads is set to an audible
level.
• Ensure that the mute box in the system volume control (accessible from the
system tray) is not set.
• Ensure that any volume control in your audio software is set to an audible level.