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90 Troubleshooting
Printer problems
The printer will not turn on.
The printer is turned on but will not print.
Probable Cause Solution
The printer is not plugged in. Check the power cable. Make sure it is
plugged into a live power source.
The printer is not turned on. Make sure the printer’s power switch is
depressed or set to the On position. If power
is applied to the printer, the green power LED
should be illuminated.
The printer is defective. Try another printer, if one is available.
Probable Cause Solution
The printer is not connected
to the system.
Check the data cable between the printer and
the system. Make sure it is connected to the
proper port. Check the connector and cable for
bent or broken pins.
The printer is not designated
as the default printer.
If the printer to which you are trying to print is
not the default printer, make sure you have
selected it through the application’sprinter
setup function.
The printer has not been
added to the system.
From the Printers window (Start | Settings |
Printers), double-click Add Printer.Followthe
directions for adding the new printer.
The printer is not on-line
(ready)
Make sure the on-line or ready light is on, or
the display indicates “Ready.”
05957.book Page 90 Monday, May 8, 2000 10:09 AM