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Publication No. GEG-99126 Genicom Aug 01
E-2 GENICOM LN45 and Intelliprint mL450 User Guide
Sources of Support
About this Appendix
This appendix lists the part numbers for GENICOM LN45 and Intelliprint mL450 printers, options, and
consumables. To order parts, contact your local authorized GENICOM dealer. This appendix will familarize
you with GENICOM LLC and how to contact GENICOM for support.
Sources of Support
Several sources of help and information are available, depending on the type of help you need:
Your GENICOM Vendor
Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your ven-
dor has specially trained service technicians available to answer questions, and the equipment to analyze your
printer problems.
Your Application Vendor
Often, “printing” problems have more to do with the application being used than with the printer. In this
case, the application manufacturer is the best source of help.
Internet
The GENICOM server provides access to technical reports, new product announcements, a trade show
schedule, and other general information about GENICOM.
You can access the GENICOM world wide web server via any one of the many world-wide web browsers
available to Internet users. The GENICOM home page is at http://www.genicom.com.
GENICOM Technical Support
GENICOM Technical Support is available M-F, 8:00 am-8:00 pm, Eastern Time, (540) 949-1031(US). You
can also fax questions to the GENICOM Technical Support at (540) 949-1505 (US). Please indicate whether
you would like a faxed or a phoned reply.
If you call for assistance, have the following information ready so our technicians can help you more quickly:
" Your phone number, fax number, and shipping address
" A description of the problem
" The printer model
" The type of host computer you are using
" The type and version of operating system you are using
" The interface you are using, and, if serial, the protocol
" The application and version you are using
" The emulation you are using
" Your printer firmware version (listed on the status/start-up pages)
GENICOM Service
If you have a hardware problem you cannot resolve, contact GENICOM Service. You may need to contact
GENICOM Service for the following type of message (where # is the error number):
CALL FOR SERVICE ENGINE ERROR #