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Maintaining and
troubleshooting
Resolving printing problems 51
Placement of the text or graphics is wrong
Check the page-orientation setting
• The page orientation selected might not be correct for the document you are printing. Make sure the
media size and page orientation selected in the application match the settings in the Print Settings
dialog box. See Changing printer settings.
Check the paper size
• The Paper Size setting might not match the size of media you are using. Select the correct paper size
from the printer driver.
• Some of the content might be missing or cut off if the document size is larger than the media loaded in
the tray.
If the layout of the document you are trying to print will fit on a media size supported by the printer,
then load the correct media size. Make sure to select the correct page orientation.
Alternatively, select Emulate LaserJet Margins in the printer driver to scale the document to fit the media
size currently selected.
Check the margin settings
• If the text or graphics are cut off at the edges of the page, make sure that the margin settings for the
document do not exceed the printable area of your printer. See Setting minimum margins.
Check how the media is loaded
• Make sure that the width and length guides fit snugly against the left and bottom edges of the stack of
media. See Loading media.
If none of the above solutions worked, the problem is likely caused by the inability of the application to
interpret print settings properly. Check the release notes for known software conflicts. Otherwise, check
your application manual, or call the software manufacturer for more specific help for this problem.
Poor print quality
First try these general steps when you see poor print quality.
Check the printheads and ink cartridges
• Replace any clogged or worn printheads or low or empty ink cartridges (See Maintaining ink
cartridges and printheads.) Then try to print again.
Check the paper quality
• The paper might be too moist or too rough. Make sure that the media you are using meets
HP specifications. (See Selecting print media.) Then try to print again.
Check the rollers that are inside of the printer
• The rollers inside of the printer might be dirty, causing lines or smudges to appear on your printout.
Turn off the printer, unplug the power cord, and clean the rollers inside of the printer with isopropyl
alcohol on a lint-free cloth. Then try to print again. (Some printers might have a certain amount of
aerosol on the inside wall after prolonged use. This should not cause lines or smudges on printouts.)