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Resolving paper-feed problems 55
Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
For information on resolving jams, see Clearing jams.
Tray cannot be inserted
• With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray.
• Make sure that the tray is aligned with the printer opening.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
• Make sure that you are using media that is supported for the printer and for the tray being used.
(See Printer specifications and Understanding specifications for supported media.)
Media is not picked up from Tray 1
• Check that the guides are set to the correct marking in the trays for the size of paper you are loading.
Also make sure the guides are snug, but not tight, against the stack.
• Make sure the media you are using is not curled. Uncurl paper by bending it in the opposite direction
of the curl.
• Make sure that the tray has been pushed completely into the printer.
Media is not coming out correctly
• If the output tray extension is not extended, output pages will fall off the printer. Make sure that output
tray extension is extended.
• Remove excess media from the output tray. The output tray is designed to hold a maximum of 100
sheets at a time.
Pages are skewing
• Make sure that media loaded in Tray 1 is aligned to the right and front guides.
Multiple pages are being picked up
• Make sure that the stack of paper has been aligned with the right and front guides.
• Make sure that the tray has not been overloaded with paper.
• When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up
and intensify multiple-pick problems.
• When you reinsert a tray in the printer, make sure that you insert it gently. Forceful insertion with a full
stack of paper can cause sheets to slide up within the printer, causing the printer to jam or pick
multiple sheets at one time.