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Obtaining HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following information
before calling.
1. Print the printer configuration page. See Printing a configuration page for instructions on how to print
this page. If the printer does not print, get the following information ready.
a. model number and serial number. (Check the back of the printer.)
b. printer model
2. Check the operating system that you are using, such as Windows 98 SE.
3. If the printer is connected to the network, check the network operating system, such as Windows XP.
4. Note how the printer is connected to your system, such as USB or network.
5. Obtain the printer driver and version number of the printer software, such as HP Business Inkjet 1000
Series Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or
properties dialog box and click the HP logo in the dialog box.)
6. If you have a problem printing from a particular application, note the application and version number.