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Hewlett-Packard limited warranty statement 75
Hewlett-Packard limited warranty statement
Extent of limited warranty
1. Hewlett-Packard warrants to the end-user customer that the HP products specified above will be free
from defects in materials and workmanship for the duration specified above, which duration begins on
the date of purchase by the customer.
2. For software products, HP’s limited warranty applies only to a failure to execute programming
instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.
3. HP’s limited warranty covers only those defects that arise as a result of normal use of the product, and
does not cover any other problems, including those that arise as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP; or
c. Operation outside the product’s specifications.
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect
either the warranty to the customer or any HP support contract with the customer. However, if printer
failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its
standard time and materials charges to service the printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is
covered by HP’s warranty, HP shall either repair or replace the product, at HP’s option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s
warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase
price for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product
to HP.
8. Any replacement product may be either new or like new, provided that it has functionality at least
equal to that of the product being replaced.
9. HP products may contain remanufactured parts, components, or materials equivalent to new in
performance.
10.HP’s Limited Warranty Statement is valid in any country/region where the covered HP product is
distributed by HP. Contracts for additional warranty services, such as on-site service, are available from
any authorized HP service facility in countries/regions where the product is distributed by HP or by an
authorized importer.
HP product Duration of Limited Warranty
Software 1 year
Accessories 1 year
Ink cartridges 6 months*
Printheads 1 year*
Printer peripheral hardware (see below for details) 1 year
*For more detailed warranty information, see http://www.hp.com/support/inkjet_warranty.