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64 Chapter 6 ENWW
Printer software problems
Return to Finding the solution.
Printer software problems
Problem Solution
A printer driver for the HP LaserJet
1010 series printer is not visible in the
Printer folder.
● Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
● Try plugging the USB cable into a different USB port on the PC.
● If you are trying to print to a shared printer, in the Windows
system tray, click Start, select Settings, and select Printers.
Double-click the Add Printer icon. Follow the instructions in the
Add Printer Wizard.
An error message was displayed
during the software installation
● Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
● Check the amount of free space on the drive where you are
installing the printer software. If necessary, free up as much
space as you can, and reinstall the printer software.
● If necessary, run the Disk Defragmenter, and reinstall the printer
software.
The printer is in Ready mode, but
nothing prints
● Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.