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troubleshooting information
65
troubleshooting
hp instant share setup troubleshooting
HP Instant Share setup errors (such as might occur when setting up the Address
Book) are covered in the HP Instant Share screen-specific help. Specific
operational troubleshooting information is provided in operational
troubleshooting on page 65.
operational troubleshooting
The hp psc 1310 series troubleshooting section in the hp image zone help
contains troubleshooting tips for some of the most common issues associated with
your HP psc. To access the troubleshooting information from a Windows
computer, go to the HP Director, click Help, and then choose Troubleshooting
and Support. Troubleshooting is also available through the Help button that
appears on some error messages.
To access troubleshooting information from the Macintosh (OS X), click the
HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director
menu, select HP Image Zone Help, and then click hp psc 1310 series
troubleshooting in the Help Viewer.
If you have Internet access, you can get help from the HP website at:
www.hp.com/support
The website also provides answers to frequently asked questions.
The USB port is not
connected
Connecting your computer to your HP psc with a USB cable is
straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the HP psc. You can
connect to any USB port on the back of your computer.
problem possible cause and solution