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78 Chapter 4 Problem Solving
EN
Troubleshooting Checklist
If the printer is not responding properly, complete the following
checklist in order. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.
Troubleshooting Checklist
Make sure the printer
Ready light is on.
If no lights are on, check the power cord
connections. Check the power switch. Check the
power source by plugging into another outlet.
If other lights are on, go to “Troubleshooting Error
Messages” on page 99.
Press G
O
to print a
demo page to verify
that the printer is
feeding paper correctly.
If a demo page does not print, check the paper
supply in Tray 2 or Tray 3.
If the page jams in the printer, go to “Clearing Paper
Jams” on page 85.
If the printer prints, but you get an error message, go
to “Troubleshooting Error Messages” on page 99.
Check the demo page
to see if it printed
correctly.
If there is a print quality problem, go to “Solving Print
Quality Problems” on page 91.