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Chapter 4 Problem Solving
81
The printer prints, but the text
is wrong, garbled, or
incomplete.
The parallel cable is loose or
defective.
Disconnect the parallel cable
and reconnect it. Try a print job
you know works. If possible,
attach the cable and printer to
another computer and try a
print job that you know works.
Finally, try a new IEEE-1284
compliant cable or a LocalTalk
cable (Mac).
The printer is on a network or
sharing device and is not
receiving a clear signal.
Disconnect the printer from
the network and attach it
directly to a computer with a
parallel cable. Print a job that
you know works. If it prints
properly, check with your
network administrator.
The wrong driver was selected
in the software.
Check the software’s printer
selection menu to make sure
that the HP LaserJet 2100 is
selected.
The software application is
malfunctioning.
Try printing a job from another
application.
The operating system is
malfunctioning.
If printing from Windows (any
version), exit to a DOS prompt
and verify functionality with the
following command: At a
C:\prompt, type
Dir LPT1
then press enter. (This
assumes you are connected to
LPT1). If the Go light comes
on, press the Go button to
print and eject the page.
The printer does not respond
when “print” is selected in the
software.
The printer may be in manual
feed mode (Go Light Blinking).
Add paper to Tray 1 and press
and release the Go button.
Troubleshooting General Printing Problems (continued)
Symptom Possible Cause Solution