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Chapter 4 Problem Solving
85
Clearing Paper Jams
Occasionally, paper can become jammed during a print job. Some of
the causes include:
Paper trays loaded improperly or overfilled.
Tray 2 or optional Tray 3 is removed during a print job.
Top cover is opened during a print job.
Media that does not meet HP specifications is used. See “Media
Specifications” on page 139.
Media that is outside of the supported size range is used. See
“Media Specifications” on page 139.
Find and remove the jammed paper using the instructions on the
following pages. If the location of the paper jam is not obvious, look
first in the toner cartridge area.
Paper jams can occur at three locations:
Tray 2 or optional Tray 3 paper feed area.
Toner cartridge area.
Output areas.
Note
Loose toner may remain in the printer after a paper jam. This should
clear after a few sheets have printed. See “Loose Toner” on page 94.