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80 Chapter 4 Problem Solving
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Troubleshooting General Printing Problems
Troubleshooting General Printing Problems
Symptom Possible Cause Solution
Printer selects media from the
wrong tray.
The tray selection in the
software application may be
incorrect.
For many software
applications, the paper tray
selection is found under the
Page Setup menu within the
application.
Remove any media in other
trays to make the printer select
from the desired tray.
For Macintosh, use the
LaserJet Utility to change the
priority of the tray.
Print job is extremely slow. The job may be very complex.
The maximum speed of 10
pages per minute cannot be
exceeded even when more
memory is added.
Reduce the complexity of the
page or try adjusting the print
quality settings. If this problem
occurs frequently, add memory
to the printer.
Pages print, but are totally
blank.
The sealing tape may still be in
the toner cartridge.
Remove the toner cartridge
and pull out the sealing tape.
Re-install the toner cartridge.
Check the printer by pressing
GO
to print a demo page.
The file may have blank
pages.
Check file to make sure that it
does not contain blank pages.