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Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
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There is insufficient memory available to run the application.
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There is a conflict between applications.
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Be sure that all the needed device drivers have been installed.
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If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Table C-17 Solving Software Problems
Computer will not continue and no HP logo screen has appeared.
Cause Solution
POST error has occurred. See the Restore Kit or the Worldwide Limited Warranty for
terms and conditions.
Computer will not continue after HP logo screen has appeared.
Cause Solution
System files may be damaged. Scan hard drive for errors.
“Illegal Operation has Occurred” error message is displayed.
Cause Solution
Software being used is not Microsoft-certified for your
version of Windows.
Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).
Configuration files are corrupt. If possible, save all data, close all programs, and restart the
computer.
172 Appendix C Troubleshooting Without Diagnostics