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Solve printing problems
This section contains the following topics:
•
The device shuts down unexpectedly
•
Error message appears on control-panel display
•
Alignment fails
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The device is not responding (nothing prints)
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Device takes a long time to print
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Blank or partial page printed
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Something on the page is missing or incorrect
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Placement of the text or graphics is wrong
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The device prints half a page, then ejects the paper
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see
Electrical requirements.
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and
reconnect the cables. If the problem persists, visit the HP Web site (
www.hp.com/
support) for the latest troubleshooting information, or product fixes and updates.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into
the input tray. If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to
www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical support.
The device is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the device setup
For more information, see
General troubleshooting tips and resources.
Chapter 7
74 Solve a problem