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• Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the setting
and change it to enhance text or photographs, if needed. For more information, see
Change copy settings.
• Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the setting
and change it to enhance text or photographs, if needed. For more information, see
Change copy settings.
The device prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see
Device management tools and Check the estimated ink
levels.
HP cannot guarantee the quality of non-HP ink cartridges.
Paper mismatch
Check the settings
Verify that the loaded media size and type matches the control panel settings.
Solve scan problems
If the following topics do not help, see HP support for information about HP support.
NOTE: If you are starting the scan from a computer, see the software Help for
troubleshooting information.
• Scanner did nothing
•
Scan takes too long
•
Part of the document did not scan or text is missing
•
Text cannot be edited
•
Error messages appear
•
Scanned image quality is poor
•
Scan defects are apparent
Scanner did nothing
• Check the original
Make sure that the original is placed on the scanner glass correctly. For more
information, see
Load an original on the scanner glass.
• Check the device
The device might be coming out of PowerSave mode after a period of inactivity, which
delays processing a short while. Wait until the device reaches the READY state.
• Check the software
Make sure the software is properly installed.
Solve scan problems 95