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9 Troubleshooting and FAQs
If the Adapter Can’t Connect to the
Network
Make sure the cable is installed properly.
The network cable must be securely attached at both RJ-45
connections (adapter and hub). The maximum allowable
distance from adapter to hub is 100 meters. If the cable is
attached and the distance is within acceptable limits but the
problem persists, try a different cable.
If you’re directly connecting two servers without a hub or
switch, use a crossover cable.
Check the LED lights on the adapter.
The adapter has two diagnostic LEDs, one on each side of the
cable connector. These lights help indicate if there’s a problem
with the connector, cable, or switch/hub.
Responder Testing on the Network (Optional)
Setup can test the adapter more thoroughly if there is a
responder on the network while you run the tests.
1. Go to a NetServer on the network with a comparable PCI
adapter installed.
2. Run the appropriate configuration program for the
installed adapter and set it up as a responder.
3. Return to the server that has the new adapter. Run Setup
and test the adapter by running diagnostics.