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Chapter 12 Warranty and Support
48
History:
• What symptoms did you notice?
• Did the symptoms appear when the LAN adapter
was first installed, after normal operation, or after its
configuration was changed?
• If you changed its configuration, did you also change
the driver parameters to match?
Adapter Information:
• Run the adapter utility for the HP NetServer’s
operating system, Setup or HPSet. Refer to the setup
section about your operating system in this manual
for information. Record any configuration
information.
NetServer Information:
• What vendor and model of HP NetServer are you
using?
• What are the processor speed and bus type
(EISA/PCI or ISA/PCI)?
• What is the configuration of other cards installed in
your HP NetServer?
• What operating system and version are you using?
• What network operating system and version are you
using?
• What applications are running on the HP NetServer?
• Find out if an expanded memory manager or
memory caching is also running. If possible, get the
memory manager to output a map of the HP
NetServer’s memory.
• List the contents of key files such as
AUTOEXEC.BAT, AUTOEXEC.NCF,
STARTUP.NCF, CONFIG.SYS, NET.CFG,
PROTOCOL.INI, LANMAN.INI, and
SYSTEM.INI
.