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4
Troubleshooting
Solving Common Problems
This chapter helps you solve common problems you may experience
while using your printer. If you cannot resolve a problem, contact HP
Customer Support for assistance. Phone numbers are listed on the
support pages at the front of this manual.
Printing a Self-Test Page
A self-test page can be useful in identifying your printer’s configuration
and to ensure that your printer is working properly.
To print a self-test page:
1 Make sure that the Ready light is on and all other lights are off. If
necessary, wake up the printer by briefly pressing and releasing the
Front Panel button.
2 Now briefly press and release the Front Panel button again. The Data
light will come on and the Ready light will blink. Please wait for a
self-test page to print.
If the self-test page does not print, try the following:
1 Ensure that paper is loaded in the printer.
2 Check the printer indicator lights to determine the status of your printer
(See “Solving Printer Problems” later in this chapter).
3 Contact Customer Support for assistance (refer to the support pages at
the front of this manual for support options).
EN Troubleshooting 4-1