Filter
Top Products
Solving Printer Problems
Use the following table to help pinpoint and solve printer problems.
Symptom Possible Cause Solution(s)
The printer isn’t
responding after “print” is
selected in the software.
The printer may be paused. Resume printing from thestatus window or Print
Manager.
The printer may be in Manual
Feed mode (Data light
blinking).
Press and release the Front Panel button.
The parallel cable between
the printer and the computer
is not connected properly.
Disconnect andreconnect the parallel cable between the
printer andthe computer.
The parallel cable is defective. If possible, attach your cable to another system andprint
a job thatyou know works.You may also try using a
different parallel cable (IEEE-1284).
The wrong printer was
selected inyour software.
Check your software’s printer selection menu to see if
you selected the HPLaserJet 6L printer.
The software for your printer
is not configured for the
correct printer port.
Check your software’s printer selection menu to make
sure it is accessing the correct printer port.
If yourcomputer has more thanone parallel port, make
sure the parallel cable is connected to the correct one.
The power cord is not
connected tothe printer or
the power source isnot active.
Check thepower cord connection andthe power source.
Try a different outlet.
The printer is connected to a
switchbox that is not set up
correctly.
Check theswitchbox setting.
Try connecting theprinter directly to the computer.The
switchbox may be defective.
The printer is malfunctioning. If all the lights are on,the printer may be signaling a
hardware error. See “All the printer’s lights are on”on the
following page.
The Error (top) light
stays on.
The printer is out of print
media.
Add paper or other print media.
The printer door is open. Close the door securely.
The toner cartridge is not
installed completely.
Open the door, reinstall thetoner cartridge, then close
the door securely.
Paper is jammed in the
printer.
See “Clearing Paper Jams”earlier in this chapter.
The Error (top) lightis
blinking.
The page is too complex for
the printer’s memory
capacity, or the printer may
not be able to create the
image fast enough to keep
pace with the printing
process.
Briefly press and release the Front Panel button to
resume printing.Some data loss may occur.
See your printer driver Help for suggestions regarding
printer memory usage.
Change your page to make it less complex by reducing
resolution to 300 dpi, or addoptional printer memory (see
chapter 1).
Both the Data (middle)light
and the Ready (bottom)
light are on steadily (not
blinking).
Unprinted data is in the
printer. (Your software did not
send an “end of job” or “form
feed”command.)
Briefly press and release the Front Panel button to print
the rest ofthe data.
4
Troubleshooting
EN Troubleshooting 4-5