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Hardware Service during the Warranty
Period
If your hardware should fail during the warranty period, HP offers the
following support options:
• Express Exchange (available in the U.S. and Canada only): HP
provides a printer (remanufactured to like new condition) to you on the
next working day.
• HP Authorized Service Provider: You can return your printer to a local
authorized service dealer.
• HP Repair Services: You can return your printer to an HP repair office.
When sending equipment, we recommend insuring the equipment for
shipment. Also include a copy of your proof of purchase.
Caution
Shipping damage as a result of inadequate packaging is the customer’s
responsibility. Use the original packing materials whenever possible.
For technical support assistance regarding your printer within the
one-year warranty period, see the support pages at the front of this
manual.
Hardware Service after the Warranty Period
If your hardware fails after the warranty period, contact an authorized
Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard
Repair Center. If you have a Hewlett-Packard Maintenance Agreement,
request service under your agreement.
HP LaserJet Toner Cartridge Warranty
HP LaserJet toner cartridges are warranted to be free from defects in
materials and workmanship until the HP toner is depleted. You know
your HP toner is depleted when you begin to see faded or light type on
your printed page.
The warranty, extended for the life of the cartridge, covers any defects or
malfunctions in your new Hewlett-Packard toner cartridge. HP will, at
HP’s option, either replace products which prove to be defective or
refund your purchase price.
In the event the cartridge proves to be defective, attach a printout
sample illustrating what the defective cartridge is printing and return to
the place of purchase.
IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE
FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT,
PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM
ANY BREACH OF THIS WARRANTY OR OTHERWISE.
A-2 Warranty and Support Information EN